Privacy Policy

Last updated: September 30, 2026

This policy explains what information Uinta Ice Co., LLC (“Uinta Ice Co.,” “we,” “us”) collects through this website, what we do with it, and the choices you have. We are a small local service business. We collect what we need to schedule, perform, and bill for ice machine cleaning, and we do not sell your information.

Information You Give Us

When you book a cleaning: your name, email address, phone number, service address, the brand and model of your ice machine, the appointment you choose, and your acceptance of our Service Agreement.
When you pay or save a card: your card details go directly to our payment processor, Stripe. We never see or store your full card number. We keep a reference to the saved card so we can charge the agreed price after each visit, as described in the Service Agreement.
When you use the contact form: your name, contact details, address, machine details, and your message.
When you use the chat assistant: the messages you type. If you share your name and an email or phone number so we can follow up, we save those details along with a short summary and the recent part of the conversation.
When you opt in to our quotes email list: your email address. This list is optional and separate from the emails about your service.

Information Collected Automatically

Analytics: we use Plausible Analytics to count page visits. Plausible does not use cookies and does not collect personal information or track you across other websites.
Browser storage: the chat assistant and payment pages keep a small amount of information in your browser’s session storage (for example, the current chat conversation) so it survives a page reload. It is cleared when you close the tab. We do not use advertising or tracking cookies.
IP address: our hosting provider receives your IP address with every request, as all websites do. We use it briefly to limit abuse of the chat assistant and do not store it with your customer record.

How We Use It

To schedule, confirm, remind you about, and perform your service visits.
To send service emails: booking confirmations, reminders before a visit, invoices and receipts, and a report with photos of your machine after a visit.
To charge the saved card for completed visits.
To answer questions you send us and follow up on requests.
To plan efficient routes between service visits.
To keep business, tax, and accounting records.

We do not sell your personal information, and we do not share it with anyone for their own advertising.

Service Providers We Share It With

We use a few outside services to run the business. Each receives only what it needs to do its job for us:

Stripe — payment processing and saved cards.
Supabase — the database that holds customer and appointment records.
Netlify — website hosting.
Resend — delivery of service emails.
Kit — the optional quotes email list, only if you opt in.
Anthropic — the AI model that powers the chat assistant. Your chat messages are sent to Anthropic to generate replies.
Google — address suggestions while you type your address, converting addresses to map coordinates for scheduling and routing, and the Google reviews shown on this site. Google’s use of information is governed by the Google Privacy Policy.
Plausible — cookie-free visit counts.

We may also disclose information if required by law, or to protect our rights or the safety of our customers and staff.

Google Maps Content

Parts of this site, including address suggestions and Google reviews, use Google Maps Platform services. By using those features, you are also subject to the Google Privacy Policy, which is incorporated into this policy by reference.

How Long We Keep It

We keep customer and appointment records for as long as you are a customer and afterward as long as we reasonably need them for business, tax, and legal records. Contact-form and chat leads that never become customers are kept only as long as they are useful for following up. You can ask us to delete your information at any time (see below).

Your Choices

Access, correction, deletion: email max@uintaice.com and we will tell you what we have, fix it, or delete it. We may need to keep some records we are legally required to keep, such as payment records.
Quotes email list: every email has an unsubscribe link.
Service emails: these are part of the service you booked. If you stop service, they stop too.
Saved card: ask us to remove it at any time. Future visits will then need another payment method.

Security

The site is served over HTTPS, card details are handled by Stripe and never touch our servers, and customer records are only accessible to us. No system is perfectly secure, but we take reasonable steps to protect your information.

Children

This site and our services are for adults. We do not knowingly collect information from children under 13.

Changes and Contact

If we change this policy, we will update the date at the top of this page. Questions or requests go to Uinta Ice Co., LLC, Lehi, Utah — max@uintaice.com or (801) 796-2675.